Orders placed by email or online and before 3.00pm by telephone MONDAY to SATURDAY will be dispatched on the same day by First class post . All other orders will be dispatched as soon as possible, generally within 4 to 5 working days. Please allow up to 28 days for very large orders. If next day delivery is required then the order MUST be received before 1pm, this includes all Special Delivery and Courier services.
All prices are in INDIAN rupee(INR). Because of fluctuating exchange rates, taxes, raw material costs and other factors outside of our control, prices may be subject to change without notice.
It can be possible that despite our best efforts some of the products on our site may not be correctly priced. If we discover an error in the price of the products we will inform you and will give you the option of continuing to purchase the product at the correct price or cancelling the order.
We are required to charge you Indian Sales Tax or VAT as incorporated in our financial system.
If you are outside India and ask homoeoheal to deliver an order to an address inside India, then VAT is a requirement.
VAT is not retrospective.
All major credit and debit cards are accepted at homoeoheal.com.Bank transfer in rupee is acceptable. All prices shown are inclusive of VAT at the current rate.
When you place your order online you will receive a confirmation message with order number.
One cannot change or add products once the order has been processed.
A confirmation message will be sent via email when the goods are dispatched.
Orders should arrive within a few days of confirmation of dispatch depending on your location. Please contact us within 30 days if your order not arrived.
Postage and Shipping
All the products are subject to postage and packing charges. We send orders out in the most economical/efficient postal method which may include registered services.
Our returns policy fully adheres to Distance Selling Regulations. If you buy from us online or by phone, your consumer rights entitle you to a full refund or replacement of goods if you request one in writing within 7 working days of receipt of the goods.
This excludes the products listed as exceptions below.
Products we cannot cancel,refund or exchange.
All homoeoheal products are made up specifically for your order and we cannot accept returns for exchange or refund. Please ensure you have ordered the correct remedy, potency and form at the time of placing order. In addition, some vitamins and temperature controlled supplements are perishable and are not returnable for exchange or refund.
Goods returned to us must be unopened and undamaged with all packaging, components, leaflets and instructions.
Kits- the outer seals must be intact.
In situation where a return has been accepted the refund may not include postal charges. This is dependent upon individual circumstances.